Privacy Policy

This Privacy Policy applies to the website operated under the domain tohage-zayova.info, published by Tohage Zayova, a relocation logistics service assisting expat professionals and their families settling into Bucharest, Romania. Our registered office address is Strada Delea Veche Nr.24, CORP A, MODUL M2, Etaj 3, Bucharest, Romania. This policy covers personal data collected through this website, through our contact form, and through direct communication by phone or email in connection with relocation support services.

It does not cover the practices of third-party providers we may accompany you to visit, such as banks, mobile network operators, or utility companies, each of which maintains its own privacy notice.

Tohage Zayova acts as the data controller for personal data processed through this website, within the meaning of Regulation (EU) 2016/679 (the General Data Protection Regulation, GDPR) and Romanian Law no. 190/2018 on measures implementing the GDPR. For any question regarding this policy or your personal data, you may contact us at [email protected], by telephone at +40 742 294 781, or by post at the address listed in section 1.

We process personal data on the following legal bases recognised under Article 6 of the GDPR: your consent, where you have actively provided it, for example by submitting the contact form or agreeing to non-essential cookies; the performance of a contract or steps taken at your request prior to entering one, where you engage us for relocation support; and our legitimate interest in maintaining a functioning, secure website, provided this interest does not override your fundamental rights and freedoms.

Depending on how you interact with this website, we may collect your full name, email address, telephone number if voluntarily provided, the content of any message you send us, general information about your intended move to Bucharest such as approximate timing and household composition, and limited technical data such as browser type, device type, and pages visited, collected through cookies where you have consented to them.

We do not knowingly collect sensitive categories of personal data, such as health information, political opinions, or religious beliefs, through this website.

We use the personal data described above to respond to enquiries submitted through the contact form, to organise and coordinate relocation logistics support you have requested, to maintain the security and proper functioning of this website, and, where you have given consent, to understand general usage patterns across the site through analytics cookies.

Personal data submitted through the contact form is retained for as long as necessary to respond to your enquiry and, where a service engagement follows, for the duration of that engagement plus a reasonable period afterward to address any follow-up questions, typically not exceeding twenty-four months from the last point of contact unless a longer period is required to comply with a legal obligation. Cookie-related data is retained according to the periods described in our Cookie Notice.

We do not sell personal data. Limited categories of personal data may be shared with service providers that support our operations, such as email hosting providers and website analytics providers, acting as processors on our behalf under written data processing agreements. We may also disclose personal data where required by Romanian law or in response to a valid request from a competent public authority.

Where a service provider we use is located outside the European Economic Area, we take steps to ensure an adequate level of protection for any personal data transferred, such as relying on the European Commission's Standard Contractual Clauses or confirming that the recipient country benefits from an adequacy decision under Article 45 of the GDPR.

Subject to the conditions set out in the GDPR, you have the right to request access to your personal data, rectification of inaccurate data, erasure of your data, restriction of processing, data portability, and to object to processing based on legitimate interest. Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. To exercise any of these rights, contact us using the details in section 2.

This website uses cookies to operate correctly and, where you consent, to remember preferences and understand usage patterns. Full details of the categories used, their purposes, and how to manage your preferences are set out in our separate Cookie Notice, accessible from the footer of every page and from the cookie preferences link in the bottom-left corner of the screen.

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. The date at the top of this page indicates when it was last revised. If you believe your personal data has been processed unlawfully, you have the right to lodge a complaint with the Romanian National Supervisory Authority for Personal Data Processing (Autoritatea Nationala de Supraveghere a Prelucrarii Datelor cu Caracter Personal, ANSPDCP), reachable at www.dataprotection.ro, without prejudice to any other administrative or judicial remedy.